This page explains how to delete your Ternny account, and how to delete specific data without deleting your account. Ternny is developed and published by Ternny.
How to request account deletion
You can delete your account in either of two ways:
- In the app: Open Ternny → Profile → Settings → Account & Security → Delete Account. Confirm your identity (password, or a confirmation phrase if you signed up with Google or Apple) and confirm deletion.
- On the web: Go to app.ternny.com/delete-account, sign in, and follow the same confirmation steps.
If you no longer have access to your account and can't sign in to either of the above, email support@ternny.com from the email address on your account and we'll process the deletion on your behalf after verifying your identity.
What gets deleted
Deleting your account permanently and immediately removes:
- Your profile, login credentials, and account settings
- Your travel passport, stamps, and visited-country data
- All your trips, itineraries, and bookings
- Your posts, photos, and saved destinations
- Your connections, follows, and messages (removed on both sides of every conversation)
What's retained, and for how long
A small amount of data may persist briefly outside our primary database after deletion, for operational reasons:
- Backups: our database provider retains routine backups for a limited rolling window as part of standard disaster-recovery practice. Deleted data may exist in a backup snapshot until that backup is rotated out, after which it is permanently gone.
- Crash and error diagnostics: if you experienced an app crash or error before deleting your account, a diagnostic report (which may include your user ID and email) may exist in our error-monitoring system. These are retained under our provider's standard retention period and are then automatically purged. They are used solely for debugging and are not used for any other purpose.
We do not retain any other personal data after account deletion, and we do not sell or share your data with third parties.
Delete specific data without deleting your account
You don't have to delete your whole Ternny account to remove individual pieces of your data. Ternny lets you delete the following directly in the app, at any time, without contacting support:
- Trips, itineraries, and individual flights/hotels within a trip
- Chat messages you've sent
- Posts and photos
- Connections: unfollow or remove a connection at any time
- Saved/bookmarked trips
These deletions take effect immediately and are not recoverable.
If there's data you'd like removed that isn't covered by an in-app control, email support@ternny.com describing what you'd like deleted, from the email address associated with your account, and we'll process the request.
The same retention notes above (routine backups, crash diagnostics) apply to individually deleted data as well.